This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Up to date knowledge of the funding program guidelines

Up to date knowledge of the organisations guidelines for service eligibility

The social and political context of child care services

Other services available within the local community and the eligibility criteria of these

Consumer perspectives on service provision and access to services

Complaints and appeal procedures

Knowledge of the potential users of the service considering cultural backgrounds social circumstances range of abilities and disabilities

Circumstances which lead to a child and family being eligible and having priority for service

Circumstances might exclude a person from service

If a person is assessed as ineligible to use the service other options are developed with them

Social justice philosophy and principles

Relevant legislation eg antidiscrimination Disability Act stateterritory regulations

Organisation standards policies and procedures

Essential skills

It is critical that the candidate demonstrate the ability to

Critically analyse all aspects of service delivery in the light of client needs community values and philosophical framework of service delivery

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Outline the rationale for the eligibility criteria and can relate these criteria to the potential client group in the community

Gather sufficient breadth and depth of information to make a fair decision

Apply communication skills such as

interviewing skills

problem solving developing alternatives

negotiation skills

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit could be assessed either on the job or off the job through an appropriate workplace simulation for a range of age groups and a range of conditions over a number of assessment situations

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment of this unit include access to a range of opportunities defined in the Range Statement including

a childcare workplace

childrens services resources and equipment

the local environment

Method of assessment

In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment the remainder should be assessed through realistic simulations projects previous relevant experience or oral questioning on What if scenarios

Assessment of this unit of competence will usually include observation of processes and procedures oral andor written questioning on Essential knowledge and skills and consideration of required attitudes

Where performance is not directly observed andor is required to be demonstrated over a period of time andor in a number of locations any evidence should be authenticated by colleagues supervisors clients or other appropriate persons

Collaboration around monitoring the use of the service and developing and evaluating strategies may involve:

Promote the serviceby:

Barriers to participation may include:

Information may be obtained directly by:

Or indirectly by:

Feedback processes may involve: